Privacy Policy

Introduction

At Vigar, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website vigarbrush.shop (the “Site”) or purchase our products.

Please take a moment to review this Privacy Policy carefully so that you understand our practices regarding your information. By visiting our Site or purchasing our products, you agree to the terms of this Privacy Policy and consent to our collection, use and disclosure of information as described below.

What Information Do We Collect?

Information You Provide to Us

We collect information you provide directly to us when you place an order, create an account, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with us. This information may include:

Contact information such as your name, email address, phone number, and shipping/billing address when you create an account or place an order.
Payment information such as your credit or debit card number, expiration date, CVV code, and billing address when you make a purchase. This information is processed by third-party payment processors and we do not store it on our servers.
Account information such as your username, password, interests, and preferences when you create an account with us.
Communications such as information you provide when you contact us with questions, feedback, or other requests.
Demographic information such as your age, gender, location, and interests when you respond to surveys or fill out forms.
Other information that you intentionally share or submit to us.

Information We Collect Automatically

We also automatically collect information about your visit to our Site through cookies, web beacons, and other technologies. This information may include:

IP address which we use to infer your general geographic location.
Browser type and settings such as the type of device you’re using, operating system and version, screen resolution, and browser software and version.
Referring website which we use to see where visitors originate.
Duration of visit and pages viewed so we can understand how visitors interact with and navigate on our Site.
Products viewed or searched so we can provide relevant content.
Approximate location derived from your IP address so we can provide localized content.

We collect this information through cookies – small text files containing strings of information that identify your browser and device. Our cookies do not contain or store any personally identifiable information. You can always refuse to accept cookies by adjusting your browser settings but doing so may affect your ability to use our Site or certain functions.

We also use Google Analytics and other third-party analytics tools to help us measure traffic and usage trends. These services collect information anonymously and report website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics browser add-on.

How Do We Use this Information?

We use the information we collect for a variety of business purposes such as:

Fulfilling your orders including processing payments, delivering products, and providing customer service.
Improving our products and services by monitoring popular products, understanding usage trends, and gauging customer satisfaction.
Marketing and advertising our products including sending promotional communications, targeting customized ads, and displaying relevant content.
Communicating with you including responding to your inquiries, comments, feedback, and requests.
Operating and improving our Site including tracking usage, trends and performance, conducting research, and troubleshooting bugs or errors.
Detecting security incidents and protecting against fraud including detecting compromised accounts and malicious activity.
Complying with legal obligations including enforcing our Terms of Service, addressing intellectual property infringement, and protecting user safety.

We also aggregate and/or de-identify information collected such that it cannot reasonably be used to identify any particular individual. We may use this aggregated or de-identified data for several purposes including research, analysis, product development, and site optimization.

When Do We Disclose This Information?

We will not disclose, sell, rent, or trade your personal information with any third parties without your consent, except in the following circumstances:

To service providers and business partners who assist us in operating our website, marketing/advertising services, fulfillment, payment processing, customer service, analytics services, security, and other business operations. These companies are authorized to use your information only to perform services on our behalf and as otherwise necessary to comply with applicable laws.
To law enforcement, government agencies, or authorized third-parties if we are required by law, subpoena, or court order to disclose such information. We will only disclose information we reasonably believe is necessary to comply with the law, regulation or legal request.
If we are involved in a merger, acquisition, or sale of assets your information may be transferred as part of that transaction. We will notify you in advance if this occurs.
To protect our legal rights such as to enforce our Terms of Service, respond to claims, or protect our intellectual property, assets, and safety of customers or the public.
With your explicit consent which you may revoke at any time by contacting us.

How Long Do We Keep This Information?

We retain personal information as long as necessary for the purposes described in this Privacy Policy unless otherwise required by law. For example:

Account information is kept until an account is deleted.
Order information is kept for 5 years for tax, accounting, and audit purposes.
Marketing data is kept for 3 years to analyze trends and inform future campaigns.
Analytics data and aggregated usage data is kept indefinitely while useful to improve our Site.
Security logs containing users’ IP addresses are kept for 90 days.

When personal information is no longer necessary, we securely delete or destroy it.

How Do We Protect Your Information?

We take reasonable administrative, technical, and physical security measures to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access. This includes:

Secure server protocols (SSL/TLS) and encryption for data in transit.
Encryption of sensitive information at rest such as passwords and payment information.
Restricting access to personal information only to authorized employees or service providers on a need-to-know basis.
Maintaining physical security measures such as locks, security systems, and data centers to safeguard against unauthorized access to systems or theft of information.

However, no method of transmission over the Internet or electronic storage is perfectly secure. We cannot guarantee absolute security of your information.

International Data Transfers

We are headquartered in the United States and have service providers in other countries. Your personal information may be transferred to, processed, and stored in the United States or other locations where our servers are located and our service providers operate. We take steps to ensure that your data receives the same level of protection as if it remained within your country such as relying on certification schemes like the EU-US Privacy Shield Framework.

Children’s Privacy

Our Site is not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information from our systems. Contact us if you believe your child has improperly provided us information.

Your Rights as a User

As a user, you have certain rights related to your personal information:

Right of access: You may request a copy of the personal information we hold about you by contacting us.
Right of rectification: You have the right to correct or update any inaccurate or incomplete personal information we have about you by contacting us.
Right of erasure: You may request that we delete your personal information by contacting us.
Right to restrict processing: You may ask us to stop using your personal information for certain purposes by contacting us.
Right to data portability: You have the right to download certain personal information we have collected about you by contacting us.
Right to opt-out of direct marketing: You can opt-out of promotional communications at any time by following the unsubscribe instructions in the message, adjusting your preferences in your account settings, or contacting us.
Right not to be subject to automated decision-making: You have the right not to be subject to a decision based solely on automated decision-making including profiling if it produces legal effects concerning you. We do not engage in automated decision-making that produces significant legal effects concerning our users.

In some cases we may not be able to immediately comply with your request, for example if it is necessary to retain your information to comply with legal obligations. However we will always notify you in a timely manner and provide an explanation if we cannot comply.

Changes to this Policy

We may occasionally modify this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other updates. We will notify you of any material changes by posting the new Privacy Policy and updating the “Last Updated” date. Any changes will take effect immediately when posted unless indicated otherwise.

We encourage you to periodically review this page for the latest information on our privacy practices.

How to Contact Us

If you have any questions about our Privacy Policy or information practices, please contact us:

By email: [email protected]

By phone: 1-800-123-4567

By mail:
Vigar® Daisy Dish Brush
123 Anywhere St.
Nashville, TN 37217
United States

Last Updated: March 1, 2023